RETURNS & EXCHANGES
Return Policy
All items must be returned in original condition (unworn, unwashed, and unaltered) in order to receive a refund in the original form of payment. Items that do not meet these criteria or returned in un-saleable condition may not be accepted for returns. All returns must include a Return Authorization Form.
Customers in the United States must contact customer service within 21 days of receiving the item to request a Return Authorization Form and a pre-paid shipping label. Please e-mail help@serenawilliams.com with your name, e-mail, and Order ID#. If the above conditions are met, you will receive a refund for the items returned in the original form of payment, minus return shipping charges ($7.95 flat rate from the continental United States). Unfortunately, we are unable to refund the initial shipping charge.
Exchange Policy
I’m a return policy section. I’m a great place to let your customers know what to do in case they’ve changed their mind about their purchase, or if they’re dissatisfied with a product. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.
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